Please send questions and support requests to the address below.
Please include the app name, device model, OS version, the issue you are seeing, and the show name if the issue relates to a specific performance.
App Support
Support for BM Record
This page is the public support contact for BM Record. It summarizes where to reach us about app usage, bugs, sign-in, attendance records, and listed information.
We can help with the following topics.
How to use the app
Questions about sign-in, attendance records, metal name changes, language settings, song lists, and statistics screens are supported.
Bug reports
We accept reports about crashes, layout issues, sign-in failures, data sync, setlist display, and ad display.
Incorrect listing information
If show information, setlists, or external links are incorrect, please contact us through the in-app report flow or this support page.
Please review the Privacy Policy for the handling of user-related information. This app is an unofficial BABYMETAL fan app and is not affiliated with BABYMETAL, AMUSE, or any official promoter.
We aim to review messages within 3 business days. Some cases may require additional time for confirmation.
App: BM Record
Provider: Doui Lab
Supported languages: Japanese, English
This app is one of Doui Lab's products. Please see the top page for the broader brand direction and public information.